FAQ

Choose your finish and size, then write your details in the Personalization box above the Add to Cart button. Each product description shows an example of the format.

No problem – email us right after your order with your order number and details. If anything is unclear, we will contact you before your piece goes into production.

Orders can be cancelled or changed within 1 hour of purchase. After that, your piece goes into production.

All pieces are made of 925 sterling silver. The 14K Gold Plated and Rose Gold Plated options are a plating over 925 sterling silver.

Remove it before swimming, showering or exercising, avoid perfume, lotions and household chemicals, and store it in a dry pouch or box. Wipe gently with a soft cloth. Plating can wear over time with daily friction; careful use keeps it beautiful longer.

Each ring has size charts in its photos, and each necklace has a chain length guide. 16"–18" (40–45 cm) is the most popular necklace length.

Standard shipping takes 5–10 business days (6–12 business days to Canada, Norway and Australia). Express shipping takes 3–6 business days. Times include production.

Shipping is calculated at checkout based on your country and the method you choose. See our Shipping Policy for all rates.

Yes – you will receive an email with your tracking number as soon as your order ships.

International orders may be subject to import duties and taxes charged by the destination country. These charges are the responsibility of the customer.

Non-personalized items can be returned within 14 days of delivery, unworn and in their original packaging. Personalized pieces are made just for you and cannot be returned unless they arrive damaged, defective or incorrect. See our Refund Policy for details.

Contact us within 3 days of delivery with photos and we will send a replacement or issue a full refund, free of charge.